Washer.pt Privacy Policy

This Privacy Policy describes how Washer.pt (“Washer,” “we,” “us,” or “our”) collects, uses, and discloses your information when you use our mobile application (the “App”) and related services (the “Services”).

Information We Collect

We collect several types of information to provide and improve our Services:

Account Information: When you create an account, we collect your name, email address, phone number, and payment information.
Location Information: We collect your location information to connect you with a car washer and ensure service availability in your area. We may also collect location information during your car wash appointment to track progress and optimize services.
Vehicle Information: You may provide your vehicle’s make, model, license plate number, and car wash preferences.
Usage Information: We collect information about your use of the App, such as the pages you visit, the features you use, and the time and duration of your car wash appointments.
Device Information: We collect information about the device you use to access the App, such as the device type, operating system, and IP address, anonimized.

How We Use Your Information

We use the information we collect to:

Provide and improve the Services, including connecting you with car washers and processing your car wash requests.
Send you important information about the Services, such as appointment confirmations, promotional offers, and account updates.
Respond to your inquiries and provide customer support.
Analyze how you use the App to improve our Services and features.
Comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate the App and provide the Services. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

We may also disclose your information if we believe it is necessary to:

Comply with a law, regulation, or legal process (such as a court order or subpoena).
Protect the rights and safety of Washer, our users, or others.
Prevent fraud or other illegal activity.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Choices

You have several choices regarding your information:

You can access and update your account information in the App settings, or by contacting us.
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
You can request to delete your account by contacting us (see below).

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.

Children’s Privacy

Our Services are not directed to children. We do not knowingly collect information from children. If you are a parent or guardian and you believe your child has provided us with information without your consent, please contact us (see below).

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at: admin [@] washer [.] pt

Additional Information for Users in the European Economic Area (EEA)

If you are located in the EEA, you have certain rights regarding your personal data:

Right of Access: You have the right to request a copy of the information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate information we hold about you.
Right to Erasure: You have the right to request that we delete your personal data.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
Right to Data Portability: You have the right to request that we transfer your personal data to another controller.
Right to Object: You have the right to object to the processing of your personal data.

You can exercise these rights by contacting us (see above).

We will respond to your requests in accordance with applicable laws.

Compliance with GDPR

Washer.pt is committed to complying with the General Data Protection Regulation (GDPR). We have implemented appropriate technical and organizational measures to protect your personal data.

Legal Basis for Processing: We collect and process your information based on the following legal bases:
- - Contract: Your information is necessary to fulfill our contractual obligations to provide you with the Services.
  - Legitimate Interests: We may use your information for our legitimate interests, such as improving our Services and preventing fraud. We will only do so in a way that does not outweigh your rights and interests.
  - Consent: We may ask for your consent to use your information for certain purposes, such as sending you marketing communications. You can withdraw your consent at any time.
Data Transfer: We may transfer your information to countries outside the EEA. When we do so, we will ensure that your information is protected in accordance with applicable data protection laws. This may involve using standard contractual clauses approved by the European Commission.
Data Protection Officer: We have appointed a Data Protection Officer who is responsible for overseeing compliance with data protection laws. You can contact our Data Protection Officer at: admin [@] washer [.] pt

Your Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights. You can find a list of supervisory authorities here: https://commission.europa.eu/law/law-topic/data-protection_en